Refund Policy/Returns & Exchange

AcrossThePondOnline Return Policy

There may be times when you will need to return an item purchased fromAcrossThePond. Our Returns Policy is designed to assist you with product return and exchanges.

To return an item, write to us at; a prompt response is assured to such mails. Alternatively,you  may call us at our customer care number +919537552548, which remains open 10 AM-6 PM IST on 6 DAYS (Monday to Saturday).

AcrossThePondnot liable for any damages caused to the Product during transit.

Returns Policy Terms & Conditions

  • If you wish to exchange the size of any item(s) purchased, you can return the item(s) via post to our online store address (given below) within 7 days from the date of receipt of your Product. 
  • To exchange damaged or faulty products, kindly inform us within 24hrsfrom time of delivery of product via WhatsApp or email. AcrossThePondwill not entertain any communication of exchange received after 24hrs from time of delivery.
  • Return postage costs & exchange postage costs will be at your expense. We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received byAcrossThePond.
  • Once we receive the item(s) to be returned, we shall initiate the exchange at our end. If an exchange is not possible, a redemption voucher shall be issued of the value of exchange. This voucher can be redeemed for a fresh online purchase, within the validity period. No refunds will be made.
  • In case the item(s) is faulty or a different product (style code/size/ colour ) from what was ordered, we shall either exchange the product or provide you with store credit for the amount paid.
  • Wherever exchange is not possible: in case of a pre-paid order, the refund shall be made via the payment gateway.Please contact customer service to organize reverse pick-up in such a case.

Please note that you will be responsible for all returning costs and charges and also for all risks of loss or damages to the Products. The return right - besides compliance with the terms and procedures described in the paragraph above - shall be deemed correctly exercised once the following conditions have been fully met:

** Please note we will provide you with the credit note for product exchange which will be valid for 365 days. (In-store & Online)

Kindly ensure that the following conditions are met, to enable us to process your exchange and serve you better

  • You return the item(s) within 7 days (inclusive) from the date of receipt.
  • You include your original AcrossThePondinvoice with the return.
  • No return or exchange on promotional campaigns.
  • If you are not able to comply with these requirements, AcrossThePondserves the right to refuse an exchange or refund.
  • Item(s) bought on sale will only be exchanged (not refunded) for size, except where the item is faulty or defective. If an exchange is not possible at our end, a redemption voucher shall be issued of the value of exchange. The redemption voucher can be redeemed for a fresh online purchase, within the validity period.
  • The item is in original saleable condition:
  • The identification tag must still be attached to the Products with the disposable seal;
  • The Products must not have been used, worn, washed or damaged:
  • Any sewn labels are still attached.