Shipping Information

Across the Pond uses the best carriers in the business to make sure your order gets to you on time. You can see your item description, price, and shipping time on the secure checkout page.

DO WE SHIP WORLDWIDE?

Yes.

FREE SHIPPING

Free shipping is only applicable if the order value exceeds 3,000 INR for shipping within India.

WHAT IS THE SHIPPING COST WORLDWIDE?

  • We charge  10 USDfor cart value below 10,000 INR, If the purchase is for a value more than 10,000 INR, shipping is free of cost.

WHAT IS THE SHIPPING COST IN INDIA?

  • We charge 100 INR for shipping within India. Shipping within India is free of cost only if the order value exceeds 3,000 INR
  • All prices on our site are displayed in Indian Rupee (INR), and will be charged in Indian Rupees. Shipping within India will take approximately 5-7 working days depending on what state and/or territory you live in.

WHAT IS SHIPPING TIME?

The 'Shipping Time' is an estimate of when the item will leave our warehouse. For example, if an item displays "Ships: Within 3-4 Days," the item will leave our warehouse within 24 hours after you place your order.

HOW CAN I TRACK MY ORDER?

  • Once your order is shipped you will receive an email confirmation of your shipping details which will include a tracking number.
  • In the rare case that we are unable to fulfill an order due to low product availability, we will notify you by email of the new shipping and delivery times.
  • Alternatively, you may also contact our customer service for details.

WHO DO I CONTACT IF THERE IS A PROBLEM WITH MY ORDER?

If there is a problem with your order, please contact our customer service or you can get in touch with us at our customer care number +91-9537552548 which remains open 10am-6pm IST on 6 DAYS (Monday to Saturday).

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

All domestic orders will take about 3-4 days for delivery from the date of dispatch. International orders take a minimum of 7 days for delivery from the date of dispatch. For further information on the order status you can contact our customer service.

TAXES & DUTIES

For Indian Customers

Product Prices displayed are inclusive of all taxes and duties.

For International Customers

Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please write to us on manav@jakmans.in